
Call Center Customer Support - Entry Level
Job Description:
This role will provide Tier 1 application and process support for users of an international software application for the insurance industry. You'll be providing front-line support to customers, helping get them back to doing what they need to do, as fast as possible. This means taking support tickets via phone and e-mail and dealing directly with our customers on an ongoing basis.
Key Responsibilities:
Provide knowledgeable, effective and efficient customer service to customers in person or on the phone
Handling a high volume of inbound calls from clients in a prompt and professional manner
Assisting clients making claims reports
Meeting targets
Helping clients make changes to their claims
Provide input into team meetings, standards, procedures, and special projects
Provide exceptional customer service Work 40-hour week, participate in shift
Qualification:
Strong writing & communicate skills
Ability to multi-tasking
Strong attention to detail
Work with minimal supervision
Adapt into a growing and changing environment
Passion for helping people
Minimum high school diploma Minimum of 6 months experience within a call center environment
Strong social skills
Great listening skills
Basic computer knowledge
Required Languages: Fluent and solid in English, both spoken and written If you are also fluent in spoken and written French, we consider it a bonus for you and us!
