Business Support Associate (Administrative & Support Services)

Company Intro:

Company in Vancouver, BC that specializes in Financial Services & founded in 1962. providing financial services to individuals, corporations and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management

Number of Employees:

10,000+ Employees


  • Work closely with internal RJL partners to support the RJLU PCG business: Operations, Compliance, Branch Supervision, Finance, I.T., Marketing, PCG Services, Registrations and other departments as required;    

  • Assist in the training and support of Financial Advisors and Sales Associates on the use of Pershing’s introducing firm platform and identify and follow up on opportunities for support and training;    

  • Maintain a high level of partnership and knowledge of Pershing’s resources as a key constituent in the relationship with Pershing. You will also attend Pershing meetings, webinars and conferences as required;    

  • Assist in all phases of the Pershing Netx360 support process for RJLU registered FAs and Sales Associates;·    

  • Proactively evaluate and seek to improve the support process from best practices and lessons learned and will “own” all issues to full resolution;·    

  • Assist the RJLU CEO, CCO and/or Branch Manager with branch visits and presentations;·    

  • Update and maintain the RJLU PCG content on the RJNet site including FAQs;·    

  • Assist in revisions to the Written Supervisory Procedures and Desktop Procedures for RJLU business activities and responsibilities;·    

  • Participate in and receive cross-training, as well as assist with other operational functions as required; and·    

  • Follow up to ensure resolution and completion of tasks; and·    

  • Other duties as assigned.


  • A university degree or equivalent; ·    

  • 5 years of financial services brokerage industry experience; and·    

  • Experience as a Sales Associate or Sales Assistant is an asset

Image by Dawson Lovell